The original post: /r/techsupport by /u/GeckoHunter0303 on 2024-05-14 11:28:08.

Shortly after logging into my new Lenovo Ideapad Flex 5 (and after downloading an app setup and right when trying to install the app, if that has something to do with this), its screen froze, and the laptop is refusing to power off. It’s been this way for almost 15 minutes now. What could be causing this problem, and how can I troubleshoot it?