The original post: /r/amitheasshole by /u/notrealthrowaway9103 on 2025-02-21 17:38:42.

i(25f) work as a receptionist. most of my job is answering calls and sending them to the correct person. if i have a customer on the line, i have to send it to the correct customer service rep - they get sassy with me if i accidentally send the call to the wrong CSR because they earn commission on sales orders.

recently i have been having trouble with one person specifically because they tend to receive a lot of calls. whenever i call them and say “hi i have so-and-so on the line,” they start huffing and puffing saying that they’re super busy and don’t have time for a call. it puts me in a weird position because i really don’t know much about the goings-on in the company - seriously i just transfer phone calls and occasionally do some amazon orders - if i could help the customer myself i totally would but don’t want to give them wrong information. usually in this situation i stay quiet and let them rant but sometimes another call comes in and i don’t like to keep the customers on hold long. eventually they tell me to push it thru or put them to their voicemail.

it’s escalated to pretty much every time i call this person they start complaining about taking phone calls. i really just want to say “well i can’t do anything to help them so why don’t you just do your job?” it’s so frustrating to hear them complaining about me sending them calls. i mentioned it to my boss and she told me “if they give you shit just tell them you’ll see if i can take the call instead, that should shut them up” and we laughed about it but i don’t want to get anyone in trouble.