The original post: /r/usenet by /u/AffectionateYellow24 on 2025-01-21 17:29:18.

Now this is the second time this is happening to me. First time was last year when I bought an account for a couple of months. I got their unlimited senior plan. My usage was pretty low for most of the time and speeds were wonderful (500 Mb/s). The traffic spiked on my end and I had to download like 1.8 TB in a couple of days. Suddenly I noticed being throttled to 128 kb/s.

I opened a ticket complaining about speeds and asked if I maybe tripped their „acceptable use policy“ in some way. They said no and told me the problem must be on my end. Now this can certainly rule out because

-No ISP issues -Tried connecting with and without VPN -Tried with and without SSL -Always trying the 1 GB test file -other providers (multiple) deliver top speeds -created a new News Agency trial account and guess what: no throttling and top speeds!

So my account ran out of time and the issue was not resolved. I thought that maybe I tripped their fair use policy and they simply do not tell me.

On Black Friday I got a new year long unlimited senior plan with them. Same story. Good speeds for a couple of weeks. Then I needed to a little bit more traffic for a certain time (like 1.8 TB in 3 days) and I’m throttled again.

I know they’re throttling because initially the download starts at >20 MB/s and then instantly drops to 128 kb/s.

Now I’ve got basically the same response from support but I’m now stuck with them for a year. A month has passed since the throttling and my speeds are still throttled.

I never shared my account nor exceeded max connections or anything.

Did anyone else had similar issues?