The original post: /r/seedboxes by /u/SventuraOscura on 2025-01-20 01:16:04.

If you’re considering using Ultra.cc for hosting or downloading services, you may want to think twice. My recent experience with them has been nothing short of frustrating, and I want to share my story to help others avoid the same pitfalls.

  1. Poor Service Reliability ===========================

Frequent app crashes, sluggish speeds, and unresponsive interfaces plagued my usage of their services. Despite my attempts to troubleshoot and adapt my usage to their “Fair Usage Policy,” the service continued to fail to meet basic expectations. The platform was often offline, and I had to open multiple tickets just to get minimal functionality restored.

  1. Unreasonable Restrictions ============================

Ultra.cc enforces stringent limits on how you can use their services. Even moderate usage, such as downloading a few dozen files simultaneously, seems to overwhelm their infrastructure. Their support team suggested I upgrade to NVMe storage simply to download more than 20 files at a time—an unreasonable demand when other providers handle the same workload with ease.

  1. Hostile Support and Lack of Accountability =============================================

When issues arose, the support team was dismissive and placed the blame on me for “misusing” their services, despite following their guidelines. Instead of resolving problems or taking responsibility for poor performance, they pointed fingers at user configurations. For example:

  • Files went missing or were corrupted due to crashes, yet support claimed it was due to my settings.
  • They suspended my account multiple times for “resource overuse” even though my usage was well within reasonable limits for a paid service.
  • Attempts to escalate issues led to generic responses and warnings rather than meaningful assistance.
  1. Better Alternatives Exist ============================

After reaching my breaking point, I switched to another provider—Seedhost. For a similar price, I now have access to 2TB of storage, 10Gbps effective connection speeds, and the ability to run dozens of torrents simultaneously without a hitch. Their support team is responsive and accommodating, and I haven’t encountered any of the same issues.

Conclusion

Ultra.cc may look like an affordable solution on paper, but the hidden costs in time, frustration, and limitations far outweigh any potential savings. If you’re serious about reliability and customer service, I highly recommend exploring alternatives like Seedhost or other providers that prioritize customer satisfaction over blame-shifting.

If you’ve had similar experiences, feel free to share your story below. Let’s hold services accountable for delivering the quality they promise.