The original post: /r/usenet by /u/Equivalent-Permit893 on 2024-12-22 22:52:42.

It was actually far better.

I was attempting to subscribe for a Lifetime sub to althub. This was also my first attempt at using crypto to pay for anything at this point. My only experience with crypto is buying and holding.

Long story short, I sent my payment on the wrong network which rendered my funds unrecoverable. This was completely _my_ mistake to own and I never expected folks from althub to fix _my_ mistake.

After a few email exchanges with CoinPayments, I considered my mistake to be a costly learning experience. I was told that I would need to pay a fee in order to recover my lost funds. But the fee was actually more than what I had submitted in the first place. So I decided not to pursue recovering my funds at it just doesn’t make any sense.

I circled back with neo from althub to tell him what the outcome was with my conversations with CoinPayments.

Not only was neo from althub really helpful and patient with complete inexperience in the whole matter, he went above and beyond in terms of customer support as he felt “it hasn’t been a great experience” for me in trying to start my journey.

All that to say, with folks like neo in althub, I’ll certainly be a paying customer from here on out. Great customer service will always win me over—just as neo from althub has.

And no, I am no way affiliated with althub nor am I gaining anything from this post. I simply wanted to share what turned out to be a horrible mistake to being a great lesson learned and even better customer service helping this clueless usenet n00b out.