The original post: /r/homenetworking by /u/Mufffaa on 2024-11-14 16:09:29.

Hi,

Living in Northern Ireland for context (UK)

BT Customer since Summer of 22 on a 24 month contract as standard. Did a house move in April 24 with BT Broadband and everything was done without an issue. However I went to capitalize on some lower price deals and cancel my contract and saw the contract date didn’t end until April of 2026?!

At no stage was I informed that the contract would renew or reset - and my complaints have fallen on deaf ears with BT saying there is NOTHING they can do as the call logs where I “would” have been informed of a contract renewal have been erased.

This really doesn’t feel right to me? Has anyone had similar experience or can anyone offer advice on what I can do?