The original post: /r/travel by /u/daddydabin on 2024-11-14 08:19:17.

If I could give Frontier negative stars, I would. For the second time, they’ve canceled my holiday flight, and I’m losing it. First, they wrecked our trip to Portland by delaying the outbound flight and then moving the return flight up by a whole day, basically making our “trip” just a rushed overnight. We obviously had to scrap that whole plan and settled on a new holiday to Guadalajara. Booked hotels? Check. Prepaid tours? Check. Feeling confident? BIG MISTAKE! Because less than two weeks out, they cancel again.

And, just to twist the knife, guess why I even booked Frontier in the first place? A flight voucher from last year, when they overbooked my original flight and I had to voluntarily give up my seat in a hostage-style standoff at the gate. The voucher was my “reward” for that ordeal, and now it’s cursed.

Here’s where it gets wild. I spent the entire day trying to get help. Called support—no luck since I’m not flying within 24 hours or a so-called “elite” member. Sent an email at 10 AM, not a word back by end of day. Finally, I leave a public comment on Instagram at 5 PM, which magically gets their attention. They tell me to DM them, which turns into a 6-hour DM conversation that leads nowhere. Their rep, John, has the audacity to tell me, “only the ticket counter has access to that system,” so they can’t do a thing for me.

Their one “solution”? Rebook within five days before or after the original flight. Cool, except for one problem—NO FLIGHTS are available within that window. In fact, no flights at all outside the window either. They say they’re “sorry” for the inconvenience, yet the same flights are mysteriously available if I try booking through Capital One. My partner’s convinced they oversold the flights and are quietly kicking us voucher holders off to make room for those who paid full fare.

And then the cherry on top: “We always hope to give you the best experience…this situation is unexpected for us.” Is it, though? They’ve canceled back-to-back trips, and all they do is throw polite but empty words at us.

Is this standard for Frontier? Has anyone else dealt with their constant cancellations and managed to hold them accountable? If I get another voucher, are they going to bump me off again? Airlines can’t keep ruining people’s plans and just walk away scot-free. If you have any advice on where to take this or who to contact for actual solutions, please help! At this point, I’m desperate for something beyond fake apologies and seat-of-the-pants customer “service.”

TLDR: I have been screwed over by Frontier cancellations three times. What could I do to hold them accountable, if anything?