The original post: /r/travel by /u/BensonBean on 2024-11-14 02:33:27.

I received notification from Expedia a week before my trip that the hotel booking “could not be honored” because the hotel was closed the dates of my reservation. Expedia offered to cover a different hotel in the same area, and cover any additional cost. I contacted Expedia and booked a different hotel through them, and they did cover a small additional cost.

My second day at my destination I got a voice mail from the original hotel asking why I had not checked in. I also got a charge to my credit card for the cost of the reservation for the previous night.

I contacted expedia and explained the situation, they promised to contact the hotel and handle this for me. After two days, I recieved an email from Expedia that the hotel was refusing to refund the reservation and they were very sorry but there was nothing they can do. I asked that they refund me the cost, as it is a result of miscommunication between the hotel and them that caused the expense. They have not replied to my email.

Do I have any recourse here? I can dispute the charge, but what it seems like is Expedia mistakenly cancelled the booking without telling them. It’s possible they were completely legit. They are refusing to refund the money and say it’s on Expedia to issue a refund.