The original post: /r/privacy by /u/xet479 on 2024-11-13 21:04:03.

Started the refund process on an iPhone 16 pro and was forced to chat with CS to make sure the device has been reset, i had the intention of resetting the device tomorrow, before shipping it, but wanted to already have the return label printed out, the CS rep however was able to romotely tell that someone was logged in

after logging out and getting the return label emailed to me we had the following exchange:

Me: How are you able to remotely monitor if there is an account logged into a device that is no longer in your possession and has been sold to a customer

Baher | Customer Service we monitor it as apple is already blocking any device from being returned if it’s still connected so for example if you are still connected your device will be blocked from my side so i couldn’t open it on the system

so i knew because of that that you were still connected

being blocked from being returned mean that the system isn’t able to open the order and to create a postal slip for return to it

Me: note that i know as an employee you bear no responsibility in this but this has red flag written all over it from a privacy standpoint anyhow, i appreciate the help and hope you have a good rest of the day

Baher | Customer Service not a red flag at all no worries we know it from a sign not be accessing your item

Now i assume English wasn’t this persons first language, isn’t mine either, so some leniency is required here, but “we know it from a sign not to be accessing your item” is definitely enough to send shivers down my spine. Don’t worry, they have a sign!

Edit: grammar