The original post: /r/nvidia by /u/Nestledrink on 2024-04-01 05:00:13.

We’re consolidating all tech support posts and questions into this monthly tech support and questions megathread.

It should be noted, r/NVIDIA does not represent NVIDIA in any capacity unless specified. There’s also no guarantee NVIDIA even read this subreddit, if you have an issue, criticism or complaint; it’s recommended to post it on the official GeForce forum.

All Tech Support posts that do not include sufficient information will be removed without warning

Before creating a Tech Support post, please see our additional resources section, it solves a lot of common issues.

TL;DR: DO: Use the template. DO NOT: “i have driver issue please help not 60fps!!”

For Tech Support Posts

Please use this template below - posts without adequate information will be removed, we can’t help you unless you provide adequate information.

Status: UNRESOLVED/SOLVED - please update if your issue is resolved

Computer Type: State if your computer is a Desktop or Laptop and the brand/model if possible, e.g Desktop, custom built

GPU: Provide the model, amount of VRAM and if it has a custom overclock, e.g. GTX 1070, 8GB of VRAM, no overclock

CPU: Provide the model and overclock information if possible, e.g. Intel Core i5 6600k, no overclock

Motherboard: Provide the model and current BIOS version if possible, e.g. MSI Z170A GAMING M9 ACK, latest BIOS (1.8)

RAM: Provide the model and overclock information if possible, e.g. Corsair 8GB (2x4GB) DDR4 2400MHz, XMP enabled, no overclock

PSU: Provide the model and its rated wattage and current output if possible, e.g. EVGA 850 BQ, 850W, 70amps on the 12v rail - for laptops you can leave this blank

Operating System & Version: State your OS and version, also please state if this is an upgrade or clean install, e.g. Windows 10 build 1607 64bit, upgrade from Windows 8.1

GPU Drivers: Provide the current GPU driver installed and if it’s clean install or upgrade, e.g. 376.33, clean install

Description of Problem: Provide as much info about the issue as you possibly can, images and videos can be provided as well.

Troubleshooting: Please detail all the troubleshooting techniques you’ve tried previously, and if they were successful or not, e.g. tried clean install of GPU drivers, issue still occurs. Please update this as more suggestions come in

For Question & Answer Post

Additionally, this thread will be used to answer general questions that may not warrant having their own thread – this could be questions about drivers, prices, builds, what card is the best, is this overclock good etc…

Please don’t downvote questions for the sake of helping others. We will also sort the post randomly so every question can be seen and answered.

If you don’t have any tech support issues or questions, please contribute to the community by answering questions.

Here are some additional resources:

Again, it should also be noted, r/NVIDIA is not a dedicated Tech Support forum and your question/issue may not be resolved. We also recommend checking out the following

  • r/TechSupport - A Subreddit dedicated entirely to answering Tech Support related questions/queries
  • GeForce Support - answers to the most common questions with a knowledgebase available 24x7x365
  • Official GeForce Forum - Posting your complaints, criticism and issues here will increase the chances an NVIDIA employee sees it.
  • NVIDIA Support Includes live chat and email

If you think you’ve discovered an issue, it’s crucial you report it to NVIDIA, they can’t fix an issue unless they know it exists.

Here’s a guide on how to submit valuable feedback

And here’s where you submit feedback

If you have any questions, or think this template post could be improved for future use, please message the /r/NVIDIA moderators

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