The voice recognition system seems not to have recognised what customers were really ordering.

McDonald’s is removing artificial intelligence (AI) powered ordering technology from its drive-through restaurants in the US, after customers shared its comical mishaps online.

A trial of the system, which was developed by IBM and uses voice recognition software to process orders, was announced in 2019.

It has not proved entirely reliable, however, resulting in viral videos of bizarre misinterpreted orders ranging from bacon-topped ice cream to hundreds of dollars’ worth of chicken nuggets.

  • kingthrillgoreEnglish
    2•5 months ago

    …which is why I park first at the chain before I order. You right its a liability, but they’re gonna run out of options if they can’t afford someone to run the speaker, be it AI, someone in a call center, or the restaurant.